Rabu, 31 Oktober 2012

Expressing Satisfaction and Dissatisfaction

Conversation

Waiter: "Is everything O.K. here?"
Man: "Yes, thank you. Everything is fine."
Waiter: "Is your steak satisfactory?"
Woman: "Quite good."
Waiter: "How about your roast beef, Ma'am? Is it O.K. too?"
Woman: "It's just right. Just the way I like it."
Man: "I just wanna tell you something. I'm very dissatisfied with the condition. Maybe you need to play some music. It will be fun, I think "
Waiter: "I'll try and take care of it. Anything else?"
Man: "Thanks."

Pelayan menanyakan rasa puas dan tidak puas pelanggan dengan bertanya:
Is everything O.K. here?
Is your steak satisfactory?
How about your roast beef, Ma'am?
Laki-laki itu mengungkapkan rasa puas terhadap pelayanan di tempat itu dengan mengucapkan:
Everything is fine.
Rasa puas terhadap pelayanan juga diungkapkan pelanggan wanita dengan mengucapkan:
Quite good.
It's just right. Just the way I like it.
Namun pelanggan laki-laki mengungkapkan satu hal yang membuatnya tidak puas di tempat itu dengan mengucapkan:
I'm very dissatisfied with the condition.

Pelayan restoran menanggapinya dengan mengucapkan:
I'll try and take care of it.

Berikut ini adalah beberapa ungkapan untuk menanyakan rasa puas/tidak puas, mengungkapkan puas/tidak puas dan merespon ungkapan puas/tidak puas.


Asking about satisfaction / dissatisfaction :
1. How do you like your room ?
2. Is everything O.K ?
3. Is everything satisfactory ?
4. Are you satisfied ?
5. Did you find our service satisfactory ?
6. Do you want to complain about something ?
7. Was something not to your satisfaction ?
8. Are you dissatisfied with something ?

Expressing saticfiction :
1. I really like……
2. I’m compeletely satisfied with everything you’ve done for me
3. It was satisfactory.
4. Everything is fine, thank you.
5. Everything was just perfect
6. I’m happy enough with…
7. It was okay. Not too bad.
8. Good enough
9. I feel satisfied… / contented with it…
10. It makes me satisfied
11. It gives me satisfaction

Expressing dissatisfaction :
1. I am little dissatisfied with the service here
2. I am a bit disappointed with
3. The food was lousy.
4. I don’t like the color
5. I have a complaint
6. I want to make a complaint.
7. I am dissatisfied with it.
8. It is dissatisfactory.
9. It makes me dissatisfied.
10. I’m very dissatisfied with…

Responding to dissatisfaction :
1. I see
2. I’m sorry to hear that
3. I’ll look into it
4. I’ll see what I can do about it
5. I’ll try and take care of it

Example


  Expressing saticfiction :
1. I really like my new motorcycle.
2. I’m happy enough with my new classmate.
3. I feel satisfied with the results of your work.
4. I am very pleased to be able to pass school exams with good grades.
5. am very pleased to be able to pass school exams with good grades.
6. I am very happy with the appearance in a football match yesterday .
7. I am satisfied with the cleanliness of your class
8. I am very satisfied with the results of last year's Olympics .
9. I am very satisfied with the implementation of this year ospek

  Expressing dissatisfaction :
1. I don’t like the color because too flashy.
2. I am a bit disappointed with service in the restaurant.
3. I am little dissatisfied with replicates the results of your physical.
4. I am very disappointed with this school performance.
5. I am less satisfied with the cleanliness of your class.
6. I am less satisfied with the waiters at this restaurant.
7. I was disappointed with the service the bank here.
8. I am very disappointed with your grades.


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